QWhy do I need to link a phone number? APhone numbers are an essential reference of your account security level. They are required for placing orders and can also be used for verification during trading, enhancing the security of your account. Therefore, we recommend that you add your phone number before engaging in any type of trading.
QWhat is Requirement Attached showed on P2P offers? ATo achieve higher completion rate of trades, advertisers may set specific requirements for their trading counterparties. If their requirements are not met, you won't be able to trade with those advertisers. We recommend filtering the advertisers by clicking on the Available button before trading.
QHow to add a payment method? APayment methods play an essential role in the payment and receipt processes for trading. Both counterparties need to use the same payment method to complete their trades. To add or edit your payment methods, you can go to Payment Methods page by clicking the settings icon at the top right.
QHow are P2P advertisers ranked? ATo enhance user experience in selecting the right advertiser, we have categorized our high-quality advertisers into different ranks, including:
Super Advertisers: These are super VIP merchants who maintain a strong collaboration with us and have a significant trading volume.
Verified Advertisers: These are VIP merchants who keep a good collaboration with the platform.
Trusted Advertisers: These are merchants who maintain a good record of trading and have passed a strict review. They will provide a certain amount of compensation to users whose receiving accounts are frozen due to issues caused by these merchants during trading.
Thumbs Up Advertisers: These are merchants who have recently kept excellent trading and outstanding service quality.
QHow to choose a P2P advertiser that suits you best? AYou can use the filter feature to efficiently screen advertisers and their offers. Additionally, we strongly advise completing identity verification, including KYC and phone number authentication, to access a wider range of choices.
QWhy does the seller need to verify my payment account statement? ASome sellers may request to verify your payment account statement for security reasons, which is allowed by the platform committed to keeping users' trades secure. You can find a seller's trading requirements in the trading reminder on the order page.
QHow to handle it if the counterparty uses a payment method that does not belong to them? ATo ensure trading security, we prohibit the use of payment methods that do not belong to the account holder for payment or receipt. If you notice that the counterparty is using a payment method that does not belong to them, we kindly advise you to communicate with the counterparty to switch to a suitable payment method or consider canceling the payment and order.
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