We understand that from time to time, you may be required to reset your 2FA (eg. lost/new phone). To reset your 2FA please email [email protected]and provide us with the following information:

• A high-resolution colour selfie photo with you holding a handwritten note that states “HTX” and “today’s date” with your Passport/ID (Please do not send separate photos for each item)
• Note: Make sure your face is clearly visible and that all ID details are clearly readable