Problem Description: Users cannot log into their accounts with website jumping back and forth or the status remains “Not Log In”.

• For Safari user:

If you cannot log into your account with Safari on your Mac, please follow the steps to solve the problem:

Open Safari → Prefernces → Privacy → remove the tick-off of “Prevent cross-site tracking” → close and open again Safari/refresh.

• For Google Chrome user:

If you cannot log into your account with Google Chrome, please follow the steps to solve the problem:

 Find the “Settings” → Content settings → Cookies → Allow sites to save and read cookie data (recommended)

1.Content settings 

2）Cookies

3)Allow sites to save and read cookie data (recommended)

• For Firefox user:

If you cannot log into your account with Firefox, please follow the steps to solve the problem:

Options → Privacy & Security → accept cookies and site data

1）Options

2）Privacy & Security → accept cookies and site data